Why is online feedback important?
You can run a more strategic business
As the head of a small business or organization, you probably don't like unnecessary risk. Asking your audience for feedback about their needs, wants, and attitudes can save you time and money and help you feel more confident about the services you offer or the direction you want to take. Using online surveys to gather feedback lets you learn—and react to—what they want, quickly.
You'll create stronger relationships with your audience
When your customers and members know their opinion matters to you, it's powerful. It's a realization that gets them engaged with you on a deeper emotional level, making them more interested and eager to hear from you. Create a loyal following. And bring them back, again and again!
You'll be more relevant to your customers
When you're in a position to deliver what your audience wants—like delivering targeted marketing communications that get opened 20% more often*—you're in a position to meet their needs and wants and become their regular provider. Ask them what they're thinking. Give them what they're looking for.
You'll complement your face-to-face interactions
Even if you have regular customers who tell you how you're doing, there are probably people you don't see as often. Online Survey allows you to reach these people too. Get customers to tell you what they really think, instead of what they think you want to hear. With feedback from surveys, you can learn from both audiences—and get a clearer snapshot of your customers' true feelings.
Online Survey Package - $199
Learn firsthand what your customers want
With our Online Survey package, a marketing expert will build an online survey for you from start to finish. Whether you want us to do it one time or on an ongoing basis, we will help you:
- Identify your survey goals—what you hope to find out?
- Select and customize an online survey template, or craft a survey from scratch. Choose from 7 different survey formats
- Build and test the survey—and add the "forward to a friend" feature
- Decide when to make your online survey live
- Distribute your survey using email invitations
- Provide instructions on how to post your survey on your website
What's the result? You will have a professionally-written online survey in your Constant Contact account, ready to distribute. If you prefer, we will even make it "Live" so it's ready to be taken.
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